After reading through your site, Craig Ball’s site and then the Ernie Challenge, I felt compelled to write a response and tout Digital War Room as a realistic solution for small to mid-sized law firms and cases. Megan Miller with Digital War Room turned me onto your blog and site. Here it is for your perusal – I'd like to hear about larger data sets or problems that anyone else may have experienced – obviously Keith is a big fan based on what he has seen thus far. It was a fascinating note which he revised in the light of my many questions (thanks Keith). #Digital warroom pro#Keith Slyter of Litigation Paralegals, LLC wrote me recently, strongly endorsing Digital WarRoom Pro as having met the Ernie Challenge that e-discovery expert Tom O'Conner recently propounded. Phase 2 of the CX project is expected to be rolled out by December 2022.įor a virtual tour of the facility, click here.Litigation Paralegal, LLC Applauds Digital WarRoom Pro Federal Bank has collaborated with Locobuzz and further with Oracle and Infosys to implement a Cloud-Based Customer Relationship Management System. The Command Centre has embodied the mantra of “digital at the fore, human at the core” and is a key building block in our journey to become the Most Admired Bank”.įedHive is an important milestone in Federal Bank’s customer experience (CX) journey. Today, as we enter into the second year of operation of this war room, we can justifiably be proud of the progress we have made. Competitive analysis and share of voice (SOV) insights have helped the Bank’s marketing team to create its own strategic brand narrative.ĭuring the anniversary celebration, Shalini Warrier, Executive Director, of Federal Bank, said “A year back, we enhanced our capabilities on social media listening by creating FedHive, our Command Centre for digital conversations. Over the last year, FedHive has provided actionable information to various departments of the Bank in the form of service addresses, product/platform inputs, and emerging trends of behavior to enhance customer experience and continue to engage with various interested constituents of the Bank. Brand activity, social trends, customer sentiment, online behavior, the share of voice, social reputation, brand performance, competition benchmarking, influencer mentions, geographic & demographic data, and more are captured in FedHive through the power of advanced social listening. It helps the Bank in listening, analyzing, and engaging with users across all social media platforms on a real-time basis. FedHive is the digital war room that monitors the Bank’s digital moments with advanced features like social listening, brand monitoring, competition benchmarking, sentiment analysis, and crisis management. Federal Bank, a digital forerunner, was one of the first banks to introduce a digital command center of its own. 10th October 2022, Mumbai- FedHive, the digital command center of Federal Bank, celebrated its first anniversary.
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